Viviana Marelle Pagán-Muñiz
Sr Director, Brand, Digital & Customer Experience @Novavax
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WORK HISTORY
Sr Director, Brand, Digital & Customer Experience @Novavax
MD, US
EDUCATION
Universidad del Sagrado Corazón
Bachelor's Degree, Communications & Marketing
Universidad de Palermo
MBA, Marketing
ABOUT VIVIANA MARELLE PAGÁN-MUÑIZ
A passionate builder who thrives on leading through complex organizational change. I specialize in giving shape to high-impact strategy across Commercial, Corporate Affairs, Communications, and Digital/CX functions within the life sciences sector.I believe in connecting systems with humans. My 15+ years of experience are defined by the verbs \"created, launched, and drove\"—whether I\'m building a global customer experience center, leading a corporate rebrand, supporting a product launch during a pandemic, developing content strategy/plans or optimizing service operations. I am fueled by co-creation and relationship management across every critical channel (digital, social, customer service, traditional media).My work is dedicated to the intersection of purpose-driven organizations and leveraging technology to be of service to society. It all boils down to delivering the in-time support and resolution needed for brand love and corporate reputation to thrive. Actively exploring the dawn of AI curiosity and how it can integrate into professional and personal experiences for good.My career started in Puerto Rico, took me to Latin America and currently in Maryland. Musings, ramblings about work/life integration, opinions and information shared through my profile are my own and not those of my employers past or present.
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