Vivian Silva

About Vivian Silva

As a Billing Analyst with 19 years of experience in the Legal Industry, I have developed a deep understanding of billing process and client management within the legal sector.

Experience

1. Billing Coordinator

   Shumaker, Loop & Kendrick, LLP

   Mar 2026 — Present · Tampa, FL, US

   Documents and understand client-billing engagements.• Reviews and edits all draft invoices prior to attorney review.• Edits and processes final invoices using 3E billing software.• Distributes final invoices upon completion of revisions electronically or by mail.• Utilizes third party electronic billing vendor websites for submission of electronic invoices.• Submits new timekeepers/rates to various e-billing vendor sites.• Works closely with attorneys and assistants to obtain accrual information and submits by monthly deadline.• Follows up on electronic billing status updates and required actions (appeals, amendments, write offs, etc.)• Follows up on collection actions for responsible attorneys.• Works with internal working team to meet month end deadlines.• Serves as primary point of contact for billing team on troubleshooting complex matters.• Manages the Electronic Billing Hub (EBH) Status Report, tracking submission progress and partnering with the Billing Team to address discrepancies and ensure timely resolution.• Assists the Billing Manager with the preparation, review, and distribution of billing-related reports as needed.• Manage team meetings to promote engagement and shared ownership, empowering each Billing Coordinator to lead discussions.

Education

• Southwest Florida College

  Associate in Science Degree, IT Management

  2002 — 2004

• National College Bayamon - Puerto Rico

  Data Entry Certificate, Data Processing

  1992 — 1993

• Comercial Institute of Puerto Rico College

  Associate in Science Degree, Spanish

  1984 — 1986