Vivian Shiu
User Experience Specialist at Mastercard
- Role
- User Experience Research Specialist at Mastercard
- Location
- Ithaca, NY, US
- LinkedIn followers
- 500 followers
About Vivian Shiu
As a Chinese American who grew up in Brazil, I have a passion for design that is…
Experience
User Experience Research Specialist
Aug 2021 — Present · New York, NY, US
Lead research projects in the B2B Mastercard Connect space, supporting over customers, 150+ customer applications, and enabling over $3 billion in revenue- Develop comprehensive personas and journey maps for Mastercard Connect, integrating both quantitative and qualitative data- Utilize mixed research methodologies to consistently increase customer satisfaction by 10% year-over-year.
Education
Pan American Christian Academy
High School Diploma
2004 — 2017
Cornell University
Bachelor of Science - BS, Design and Environmental Analysis
2017 — 2021
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