Vivian Roman

Senior Logistics Coordinator - Team Lead @FreezPak Logistics

NJ, US

Successfully reduced the number of system errors by conducting mentoring and training for a group of 3 employees on accurate dispatching procedures handling frozen food items (vegetables, seafood, meat, juice, bakery)- Improved customer service process by actively communicating with clients, vendors, shippers and internal staff members to verify current status and scheduled pickup/ delivery appointments- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes- Validated and structured booking information system to effectively dispatch daily local and long-distance carriers- Effectively resolved customer and vendor issues by conducting detailed investigation and processing full cases resolution- Redirected new leads encountered throughout everyday operations to our Sales Manager.