Vivian R.

About Vivian R.

I simply, truly, love seeing people do great things and am honored to be a part of that journey. Whether serving partner organizations or internal team members, I am motivated by helping folks achieve their goals and advance their careers. Throughout my own professional development, I have carefully married an analytical lens with human-centered design to implement effective, holistic systems and programs. I have found joy in both hands-on program coordination and high-level hypothesizing, advocating, and strategic planning. I am proud to say my work has empowered a diverse range of audiences. Still, in every role and with every business, I am committed to fostering a culture of excellence, collaboration, and innovation, bringing diverse perspectives and experiences to our mission.

Experience

1. Director of Operations

   Medcerts

   Jul 2024 — Present

   Responsible for Partner Support Operations and Student Operations teams, supporting over 100k students across 1,200 employers, universities, and healthcare systems. • Redesigned data-driven workflows for partner reporting and outcomes tracking, achieving <1% submission error rate through robust QA processes for our largest enterprise partners.• Manages relationships with 18 nationally accredited certification bodies, driving continuous improvements across 60+ certification pathways for greater operational efficiency.• Drove operational improvements that cut certification time-to-test, boosted partner success, and slashed out-of-policy material spend by a projected 72% through strategic policy revisions.• Built and maintained SOPs, knowledge bases, and operational playbooks to ensure consistency and scalability.• Designed and launched an Operations L&D program with a 98% participation rate, upskilling team members and supporting career growth through targeted, high-impact training.

Education

• University of California San Diego

  Bachelor of Arts - BA