Vivian O.
Technical Lead - Technical Operations Centre @ATB Financial
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WORK HISTORY
Technical Lead - Technical Operations Centre @ATB Financial
ABOUT VIVIAN O.
I am a highly innovative IT enthusiast with experience in product support, Business/Process analysis, change management, incident management,process re-engineering, customer relationship management, corporate and business strategy, and support. Proven records in delivering solutions that have enhanced income generation, facilitated operational efficiency and yielded significant cost reduction. I am a member of the International Institute of Business Analysis (IIBA). I enjoy learning and understanding business processes end to end and providing value adding solutions to any identified gaps.I have been able to assist clients in implementing best practices in the following areas: • IT Service Management • Release & Deployment Management • Change Management • Incident & Problem Mgt • Business & IT -oriented process Mgt • Process improvement & Automation
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