Vivian Celaschi

About Vivian Celaschi

I’m a Sales & Operations leader who enjoys turning complexity into clarity and helping teams perform at a high level.I lead sales execution and operational strategy across the Americas, supporting both direct and channel sales organizations. My experience spans Federal, SLED, Healthcare, Broadcast & Media, Manufacturing, Enterprise Telecommunications, and Energy & Utilities, working in environments where scale, accuracy, and execution matter.I’m known for strengthening forecasting and pipeline discipline, aligning go-to-market strategy with day-to-day execution, and partnering cross-functionally to remove obstacles that slow revenue growth. I take a practical, people-first approach to leadership—clear expectations, strong processes, and teams that feel supported and accountable.At the end of the day, I care about building organizations that deliver results and are good places to work.

Experience

1. Director of Sales & Operations

   Black Box

   May 2022 — Present · Pittsburgh, PA, US

   Promoted to lead sales execution and operations across the Americas, with responsibility for revenue performance, forecasting, and cross-functional alignment across direct and channel sales.Key Responsibilities & Impact:Lead a multi-disciplinary sales organization delivering IT and infrastructure solutions across Federal, SLED, Healthcare, Broadcast & Media, and Manufacturing verticals.Provide strategic oversight to Channel Sales teams driving revenue through distributors, systems integrators, and reseller partners across North America.Partner with sales leadership to define strategic account plans, vertical growth targets, and execution priorities.Own forecasting, operational planning, and budget oversight to deliver accurate, data-driven revenue projections.Drive Salesforce (SFDC) initiatives to improve pipeline hygiene, visibility, and reporting across direct and indirect sales motions.Administer sales quotas, KPIs, and performance metrics to align team execution with revenue and partner growth goals.Identify and act on growth opportunities through sales enablement, channel development, and federal opportunity tracking.Collaborate cross-functionally with Operations, Customer Service, and Global Product teams to remove bottlenecks and scale execution.Deliver clear, actionable reporting and dashboards to support executive decision-making.Contribute to the redesign of sales incentive compensation programs to support evolving go-to-market strategies

Education

• PennWest California

  Bachelor of Science (BS), Elementary Education and Teaching

  1990 — 1994

Skills

• Cellular Communications
• Troubleshooting
• Account Management
• B2b
• Management
• Team Building
• Wireless
• Public Speaking
• Team Leadership
• Customer Satisfaction
• Powerpoint
• Leadership
• Cold Calling
• Staff Development
• Teaching
• Networking
• Sales Operations
• Customer Retention
• Project Management
• Telecommunications
• Operations Management
• Cross-Functional Team Leadership
• Direct Sales
• Negotiation
• Microsoft Office
• Sales
• Call Centers
• Customer Experience
• Coaching
• Call Center