Vivian Cao
Customer Success Manager - West Coast @Klaviyo
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WORK HISTORY
Customer Success Manager - West Coast @Klaviyo
Guides clients by providing SMS and email marketing strategies to ensure customers achieve eCommerce business goals. Helps maximize campaign KPIs such as deliverability, click-through rates, and attributed order value.Develops customer engagement strategies through email newsletters, live trainings, and proactive outreach.Excels as a top performer for onboarding new clients, achieving an average graduation score of 98%.Collaborates with Support, Product, and Engineering by effectively routing customer requests and feedback.
EDUCATION
San Diego State University-California State University
Journalism with an emphasis in Media Studies, Minor in Sociology
ABOUT VIVIAN CAO
Customer Success Manager - West Coast
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