Vivek Patel
- Role
- Sr Program Manager at NetApp
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Vivek Patel
NetApp leverages over seven years of leadership and program management expertise to drive…
Experience
Sr Program Manager
May 2018 — Present
Led cross-functional teams in the successful delivery of complex technology projects, ensuring adherence to project scope, timelines, and quality standards.\\\\nDeveloped and maintained project plans, including defining project objectives, deliverables, milestones, and resource allocation.\\\\nManaged project budgets, tracked expenses, and ensured cost-effective project execution.\\\\nCoordinated with stakeholders, including executives, engineers, product managers, and vendors, to align project requirements and expectations.\\\\nConducted risk assessments, identified potential issues, and implemented mitigation strategies to minimize project risks.\\\\nRegularly communicated project progress, status updates, and key milestones to stakeholders and senior management.\\\\nFostered a collaborative and positive team environment, promoting teamwork and cross-functional knowledge sharing.\\\\nImplemented project management best practices and process improvements to enhance project efficiency and effectiveness.\\\\nProgram manager for Customer Support will focus primary on individual business processes and systems throughout the Customer Support Delivery area, with a concentration on NetApp\'s digital support capabilities presented through the NetApp Support Site, Community site and Knowledgebase site. Engage with other functional areas to deliver comprehensive solutions.\\\\nGrew revenue to 500M ARR (annual recurring revenue) by building new customer facing portal to engage and request services from our cloud customers.\\\\nGrew revenue by 10% QoQ by Change business processes and systems to support the move from 28-character\\\\nkeys to IPA file-based keys in ONTAP.\\\\nReduced cost per answer by 50% YoY by improving capture and reuse of knowledge to reduce case processing time and improved universal search to reduce case processing time and increase self-service effectiveness.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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