Vivek Yn
Global Customer Experience Lead @Bayer
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WORK HISTORY
Global Customer Experience Lead @Bayer
EDUCATION
Warwick Business School
Master of Business Administration (MBA)
Jawaharlal Nehru Technological University
Bachelor of Technology (BTech)
SKILLS
ABOUT VIVEK YN
A Techie-MBA Grad by education, a Digital-Transformation driver by profession and strategist by nature; aspiring to leverage my customer-centric mindset to accelerate growth and performance of the organisation. With over 15 years of experience as a people leader and consultant, I have orchestrated transformative initiatives for 20+ organisations spanning diverse sectors: Agriculture, Telecom, Manufacturing and Financial Services. My focus has been on driving tangible outcomes, including- Crafting and executing Global Customer Experience Strategies that seamlessly guide customers through their journey, significantly influencing purchasing decisions-Spearheading the standardisation of enterprise capabilities, ensuring products, services, and interactions are aligned with the prioritised customer needs- Architecting Marketing Strategies and deploying cutting-edge digital methodologies to elevate brand visibility and resonance within target markets- Steering cross-functional teams through complex organisational structures and markets by introducing and implementing innovative operating models- Instilling a customer-centric ethos within front-line teams through the application of lean and agile methodologies, resulting in heightened engagement and satisfaction- Harnessing the power of emerging digital technologies to fuel growth and streamline business processes, thereby enhancing overall efficiency- Operationalising enterprise capabilities such as \"Voice-of-Customer\" for comprehensive customer feedback capture and \"Journey Management\" to inform strategic business decisions across 30+ countries spanning 4 regions. Specialties: Customer Experience Inclusive & coaching based leadership Strategic Thinking Strategy execution Process Simplification Challenging Status Quo Stakeholder influencing Perseverance during ambiguity Customer centric first mind-set Customer Journey design Digital Marketing Voice of Customer Digital Consulting Advanced Analytics Strategy and Business Development Customer Relation Management Project and Product Management Innovation Management IT Infrastructure Portfolio Management Agile Methodologies
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