Vivek Vipparthi
IIT M | IIM T | NLSIU
- Role
- Sr Research Analyst at First American (India)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Sr Research Analyst
Jan 2025 — Present · Bengaluru, IN
User-Centered Research: Led end-to-end user research initiatives including qualitative (interviews, contextual inquiry, usability testing) and quantitative (surveys, data analysis) methods to inform product and business decisions. Strategic Insights: Delivered actionable research insights that improved customer experience and optimized digital workflows across real estate and financial services platforms. Stakeholder Collaboration: Partnered with cross-functional teams (Product, UX Design, Engineering, and Business Operations) to translate research findings into product enhancements and service improvements. Process Innovation: Designed and implemented research frameworks that standardized data collection, usability testing protocols, and reporting practices, ensuring consistency and scalability. Data-Driven Decision Making: Analyzed customer journeys, behavioral data, and pain points to recommend improvements that reduced process friction and increased user adoption. Executive Reporting: Created and presented research deliverables (personas, journey maps, competitive analysis, and insight decks) to senior leadership for strategic alignment. Tools & Methods: Proficient in tools such as Figma, Miro, Pendo, UserTesting, and advanced Excel for mixed-methods research.
Education
Indian Institute of Management Tiruchirappalli
Executive General Management
National Law School of India University
Postgraduate Degree, Human Rights Law
Indian Institute of Technology, Madras
Master's degree, Biomedical/Medical Engineering
2019
Indian Institute of Technology, Madras
Bachelor’s Degree, Engineering Design
2014 — 2019
Skills
- Management
- Blender
- Public Speaking
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Leadership
- Research
- Customer Service
- Project Management
- Marketing Strategy
- Microsoft Office
- Itk
- Business Development
- Organizational Leadership
- Autocad
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