Vivek Chauhan

About Vivek Chauhan

I bring 15 years of experience helping large enterprises modernize their operations and customer experiences through SaaS, AI, and ITSM-led transformation, always tying technology adoption to clear, measurable business outcomes.My career sits at the intersection of technology, sales strategy, and leadership. Across organizations like Freshworks, Adobe, and Oracle, I’ve led complex enterprise account strategies, coached peers on consultative selling, and driven multi-stakeholder alignment to unlock tangible value for customers.Earlier in my journey at GS1 and JLL Tech, I managed field sales teams and drove revenue growth across enterprise and mid-market segments. That early leadership experience still shapes how I operate today, combining coaching, accountability, and strategic clarity to elevate both people and performance.I believe great sales organizations are built on trust, rhythm, and repeatable systems. That mindset underpins every customer relationship, deal cycle, and transformation initiative I lead.Core Strengths• Strategic Account Growth & Retention• Enterprise SaaS, ITSM & AI Solutions• Sales Leadership & Team Enablement• CXO & Multi-Stakeholder Relationship Management• Consultative, Value-Based Selling• Customer Success & Expansion Strategy• Cross-Functional Collaboration

Experience

1. Strategic Account Manager

   Freshworks

   Jun 2025 — Present · Mumbai, IN

   Managing strategic enterprise accounts across major Indian conglomerates and global accounts. Owning renewals, expansions, and executive alignment for multi-product SaaS portfolios (ITSM, CX, AI).Working with groups like Tata Group, Mahindra Group, and GCCs.Leading multi-year renewal and expansion strategyDriving C-level conversations and ROI-led adoptionCoordinating cross-functional teams for enterprise outcomes

Education

• IBS Hyderabad

  MBA, Sales and Marketing

  2009 — 2011

• Netaji Subhas University of Technology, East Campus

  Bachelor's Degree, Electronics and Communications Engineering

  2003 — 2007

Skills

• Solution Selling
• Team Management
• Strategy
• Management
• Business Development
• Key Account Management
• Customer Relationship Management (Crm)
• Pre-Sales
• Business Strategy
• Business Analysis
• Management Consulting
• Account Management
• Market Research
• Corporate Sales
• Vendor Management
• Product Management
• Channel Partners
• Sales