Vivek Sethi
Building Startup’s | Consumer Electronics, Customer Loyalty and Gift Cards, AI tools (Agents & HR Tech)
- Role
- Director at Shiftz
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vivek Sethi
A results-driven leader with over 26 + years of experience consumer electronics, customer loyalty and operational excellence for top brands. Previous organizations have served as Chief Customer Officer at Stellr, a leading pre-paid gift card provider in Asia, Gulf and North Africa.Core strengths in retail and O2O strategy, account management, CRM, and people leadership.Passionate about creating differentiated and engaging customer experiences across all touchpoints.Ensured exceptional end-to-end customer lifecycle management, service delivery, assurance, and issue resolution in previous roles.Strategic focus on improving KPIs, SLA adherence, customer satisfaction, availability, and proactive risk mitigation.Successfully led teams to align with customer-centric business strategies and deliver on commitments.Established processes to optimize operations and drive financial benefits.Strong relationship builder adept at managing partners, customers, and internal stakeholders.The key highlights are experience driving customer centricity, operational excellence, people leadership, and financial results for retailers.
Experience
Director
Sep 2024 — Present · Gurugram, IN
Shiftz isn\'t just a platform; it\'s empowering the Workforce Recruitment and Management like never before.At Shiftz, we understand the challenges faced by businesses in finding and managing professionals. That\'s why we\'ve crafted a technology-enabled platform that puts the power back in your hands. With Shiftz, you gain access to a diverse pool of talent for full-time, part-time, and on-demand hirings, all at your fingertips.
Education
National Institute of Fashion Technology Delhi
Certificate, Fashion/Apparel Design
BHAGAT SINGH New Delhi
Bachelor of Commerce, Commerce
1991 — 1994
Apeejay School Of Management
Post Graduation Diploma, Business Management
1995 — 1998
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