Vivek Roy
Customer Success & Service Delivery Leader | Enterprise Transformation, Agile Delivery & Digital Innovation | PSM I & II | CCSM-1 | AI in Agile Delivery PMI |
- Role
- Service Delivery Manager at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Roy
Experienced Project Head with 13+ years in leading complex customer service and delivery projects within the IT industry. Skilled in Agile and Scrum methodologies, intelligent automation, and end-to-end project management. Proven expertise in driving digital transformation, technology integration, and vendor management system implementations.Known for building strong teams, optimizing budgets, and fostering excellent client relationships. Adept at strategic planning, risk management, and seamless project execution. Passionate about leveraging innovative technologies like cloud communication platforms and omni-channel solutions to enhance customer experience.A hands-on leader who thrives in fast-paced environments, delivering impactful results and driving continuous improvement.
Experience
Service Delivery Manager
Nov 2025 — Present
Project Management l Travel Tech.
Education
Master of Business Administration (Marketing)
Leadership Management , Consumer Trends ,Market Strategies ,Product Management & Market Research
Kendriya Vidyalaya
1st to 12th Standard , Science & Maths
Birla Vishvakarma Mahavidyalaya
Bachelor of Engineering - BE
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