Vivek Nigam

About Vivek Nigam

Focus on keeping customer commitments, adopting new technology and solving for newer challenges has enabled us to foster strong partnerships with leading telcos. I also lead the FTTH business, we have seen a significant impact on the expansion of Sterlite\'s Neutral FTTH Network over a period of time. These efforts have been grounded in a deep understanding of customer needs and strategic alignment of processes to achieve their objectives.With over a decade dedicated to account management and strategic sales at Sterlite Technologies, my approach integrates a robust grasp of technology to enhance productivity. This, combined with a foundational expertise in finance, propels our team to drive business growth effectively and sustainably. We prioritize listening to our customers and leveraging technology to meet evolving market demands.

Experience

1. Account Manager Leading Telco & Head Sales Snl

   STL - Sterlite Technologies Limited

   Oct 2017 — Present · Mumbai, IN

   Account Management for leading Telco 2. Head Sales for Neutral FTTH business

Education

• Mahanagar Boys' Inter College

  10+

  1990 — 1995

• The Institute of Chartered Accountants of India

  FCA, Accounting and Finance

Skills

• Mis
• Key Account Management
• Telecommunications Billing
• Mobile Devices
• Revenue Assurance
• Pre-Sales
• Performance Management
• Crm
• Service Delivery
• 3g
• Business Analysis
• Customer Experience
• Contact Centers
• Broadband
• Customer Lifecycle Management
• Postpaid
• Call Center
• Call Centers
• Business Development
• Team Management
• Financial Analysis
• Leadership
• Business Strategy
• Management Information Systems (Mis)
• Provisioning
• Communication
• Telecommunications
• Analysis
• Program Management
• Gsm
• Customer Relationship Management (Crm)
• Channel Partners
• Managed Services
• Bss
• Integration
• Account Management
• Strategy
• Project Planning
• Management
• Customer Retention