Vivek M.
Assistant Manager @TCS | MBA@SP Jain School Of Global Management | Six Sigma Certified.
- Role
- Assistant Manager - Process Pm at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vivek M.
Lead Business Analyst | MBA | Lean Six Sigma Green Belt With over 5 years of…
Experience
Assistant Manager - Process Pm
Jun 2024 — Present · Gurugram, IN
Led a successful consulting engagement for a leading tech client, focused on optimizing core delivery processes and enhancing overall operational efficiency.Partnered with key business stakeholders to conduct deep-dive process discovery and analysis, defining pain points and strategic improvement opportunities in alignment with organizational goals.• Directed and managed cross-functional process optimization initiatives from concept to implementation, utilizing Lean Six Sigma (DMAIC/DMADV), value stream mapping, and APQC Process framework to eliminate waste.• Facilitated high-impact workshops with stakeholders to gather detailed requirements, perform root cause analysis, and co-create innovative, efficient future-state process designs.• Enhanced governance by developing RACI documents for 10 key programs and maintaining a centralized Process Library for comprehensive knowledge sharing and standardization.• Evaluated and scoped automation potential (e.g, RPA, low-code/no-code solutions) for key transactional processes, developing business cases and supporting initial implementation.• Established a robust performance monitoring framework by defining and standardizing processes and implementing Key Performance Indicators (KPIs) to track the sustained value of improvements.• Supported successful change management activities to ensure high adoption rates and the long-term sustainability of improved process governance.
Education
SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
Master of Business Administration - MBA
2023 — 2024
SYMBIOSIS INTERNATIONAL UNIVERSITY
BBA - Bachelor of Business Administration
2016 — 2019
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