Vivek S.

About Vivek S.

I am adept at leading transformative digital initiatives that optimize end-to-end value chains, leveraging cutting-edge customer-facing and internal technologies. My expertise extends to building and steering dynamic digital teams, instilling a culture anchored in continuous improvement, innovation, and agility. I have a proven track record of enhancing scalability, usability, and efficiency; hallmarks that have consistently translated into sustainable organizational growth and enriched customer experiences. My strategic foresight is complemented by my ability to execute; ensuring that visionary digital solutions are grounded in practicality and aligned with organizational objectives.Proficiencies and Skills:• Strategic Planning, Budgeting, Tech Portfolio Management and Execution• Business Capability Design and Digital Product Management • IT Engineering and Vendor Management• Change Management and Value Realization• Program and Project Management; Agile Transformation – SAFe, Scrum • eCommerce, Digital Self-service, End-to-end Customer Experience (Adobe Experience Manager) and Employee Experience custom apps• CRM (Salesforce, Pegasystems)- Sales Automation, 1:1 Marketing and Customer Support• AI/ML, Generative AI, BPM, RPA, Low/No Code, Intelligent Document Processing (IDP), ECM, Task and Process Mining• Omnichannel – Web, Conversational AI (Intelligent Voice Assistant and Digital Chat Assistant), Telephony, CCaaS, CDP, 360 Digital Analytics

Experience

1. Senior Director - Digital

   Honeywell Technologies

   Nov 2024 — Present · Houston, TX, US

Education

• Indian Institute Of Information Technology Allahabad

  MBA, IT and Marketing

  2005 — 2007

• Kurukshetra University

  B.Tech, Computer Science and Engineering

  2000 — 2004

Skills

• Project Management
• Business Process Design
• Bpm
• Strategic Planning
• Data Warehousing
• Business Transformation
• Business Requirements
• Strategy
• Agile Methodologies
• Management Consulting
• Service-Oriented Architecture (Soa)
• Enterprise Content Management
• Gap Analysis
• Soa
• Vendor Management
• Technology M&a
• IT Strategy
• M&a Analysis
• Business Process Improvement
• Software Development Life Cycle (Sdlc)
• Business Process
• Scrum
• Business Process Re-Engineering
• Strategic Consulting
• Business Process Management
• Business Analysis
• Global Delivery
• IT Service Management
• Process Consulting
• Team Management
• Customer Relationship Management (Crm)
• Consulting
• Software Project Management
• Crm
• Enterprise Architecture
• Pega Prpc
• Pre-Sales
• Pmo
• Pmp
• Sdlc