Vivek Gupta

About Vivek Gupta

Experienced Technical Support Engineer with 6+ years of expertise in Microsoft 365 Administration, Intune Endpoint Management, Azure Active Directory (Entra ID), and PowerShell automation. Skilled in delivering L2/L3 support, managing hybrid identity solutions, and enhancing enterprise environments through automation and compliance management.Proficient in Teams, SharePoint, OneDrive, Purview, Defender for Office 365, and Conditional Access with hands-on experience in Intune Autopilot, DLP, eDiscovery, and hybrid AD. Known for a user-first approach, technical accuracy, and commitment to security, reliability, and operational excellence.Certified in MD-102, SC-300, and MS-900, and currently pursuing a BCA from IGNOU to further strengthen my cloud and IT expertise

Experience

1. Senior Technical Analyst - Dc O365

   Progressive Infotech Pvt. Ltd

   Apr 2026 — Present · Noida, IN

   Administered Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive, ensuring high availability and optimal performance.Managed Exchange Online operations such as mailbox provisioning, mail flow configuration, transport rules, and troubleshooting email delivery issues.Administered Microsoft Entra ID (Azure AD), including user lifecycle management, group policy enforcement, RBAC role assignments, and identity governance.Maintained hybrid identity infrastructure using Azure AD Connect, including directory synchronization and Single Sign-On (SSO) configurations.Managed on-premises Active Directory, including user and group administration, Group Policy Object (GPO) implementation, access control, and domain services support.Deployed and managed endpoints using Microsoft Intune, covering application deployment, compliance enforcement, device configuration, and patch management.Implemented and enforced security controls such as Conditional Access policies, Multi-Factor Authentication (MFA), and identity protection measures.Utilized Microsoft Defender suite (Defender for Endpoint and Defender for Office 365) for threat detection, incident investigation, and security response.Managed compliance and data governance using Microsoft Purview, including Data Loss Prevention (DLP), retention policies, and audit logging.Performed advanced L2/L3 troubleshooting for cloud and on-premises infrastructure issues, ensuring resolution within SLA timelines.Automated routine administrative tasks using PowerShell, improving operational efficiency and reducing manual effort.Followed ITIL-based processes for incident, problem, and change management.Collaborated with cross-functional teams and handled escalations from L1 support teams effectively.

Education

• Saveetha Amravati University

  Bachelor Of Computer Application, Information Technology