Vivek Guntamukkala
Director Contact Centre Business Transformation @Scotiabank
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WORK HISTORY
Director Contact Centre Business Transformation @Scotiabank
Toronto, ON, CA
lead Contact Centre CRM development, enhancements and maintenance- Lead the design, development and delivery of CCaaS in the contact centre- Explore, design and implement AI capabilities for the Contact Centres to enhance client and advisor experiences
EDUCATION
McMaster University
Honours Bsc, Life Sciences
McMaster University
Honours BA, Economics
SKILLS
ABOUT VIVEK GUNTAMUKKALA
More than 15 years of experience in the design, development and execution of global initiatives such as CRM/Origination tools, customer experience strategies and target operating models governanceA hard working and results-driven professional who provides value in an ever-changing business environment through strong influencing, communication, and analytical capabilities.A strong team builder and leader with solid time management and planning skills who enjoys the challenge of creating efficiencies and innovating.Effectively works independently as well as collaborates with other team members across multiple business lines, countries, and languages (English & Spanish)
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