Vivek Gaurav

About Vivek Gaurav

Customer Training Solutions Architect | Strategic Learning Leader | AI-Driven Training Innovator | Public SpeakerI am a Customer Training Solutions Architect with deep expertise in building and scaling training programs that empower global workforces and drive organisational success. At Gainsight, I lead the design and execution of strategic learning roadmaps that align with business goals, emerging technologies, and the evolving needs of learners.My role blends innovation with impact: I design scalable curricula, create reusable frameworks, and leverage AI-enabled personalisation and process automation to streamline delivery, enhance learner engagement, and accelerate adoption. Strategic Training Development: Define and implement training strategies that future-proof workforce capabilities. Curriculum & Content Innovation: Build modern, engaging learning experiences that simplify complex technical concepts. Performance & Analytics: Establish success metrics, track engagement, and use feedback loops to continuously improve outcomes. Global Enablement: Deliver and scale training programs across the US, EMEA, and APAC, ensuring cultural adaptability and impact. Collaboration & Influence: Partner with cross-functional teams to align training with product strategy and organisational objectives. Public Speaking & Thought Leadership: Facilitate high-impact workshops, keynote sessions, and client engagements, shaping the future of technical training.I am passionate about shaping the future of technical training by combining strategic foresight, AI innovation, and delivery excellence. My mission is to enable individuals, teams, and organisations to unlock their full potential through scalable, future-ready learning experiences.

Experience

1. Customer Training Solutions Architect

   Gainsight

   Mar 2025 — Present

   As a Customer Training Solutions Architect, I lead the design and execution of innovative training programs that enhance technical skills and drive organisational growth. I develop and own the strategic training roadmap, aligning initiatives with business goals and emerging technologies.I design curricula, build scalable learning frameworks, and create engaging training content, ensuring programs remain current, relevant, and impactful. My role combines innovation with delivery, from optimising platforms and leveraging AI to personalise learning and automate processes, to facilitating high-impact workshops, seminars, and blended learning experiences.Collaboration is at the core of my approach. I partner with cross-functional teams to assess needs, influence best practices, and embed training strategies that scale across departments. I also define metrics to measure training effectiveness and learner engagement, using data and feedback loops to continuously improve outcomes.By staying ahead of industry trends and evolving learning technologies, I ensure our training programs remain competitive, future-ready, and positioned to unlock productivity and innovation across the organisation.

Education

• BIT Sindri

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering