Vivek C.
Compliance Analyst (Technical Account Manager) @Sirkit
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WORK HISTORY
Compliance Analyst (Technical Account Manager) @Sirkit
Edmonton, AB, CA
Assessed client IT infrastructure to ensure alignment with industry best practices across hardware, software, and cybersecurity configurations-Advised vCIOs on strategic infrastructure upgrades and long-term IT roadmaps to support client business objectives-Evaluated client applications and provided upgrade paths or recommended alternative solutions to improve efficiency and compatibility-Collaborated with third-party vendors to ensure software solutions met client requirements and supported ongoing operations-Maintained accurate and up-to-date technical documentation for client environments and internal knowledge bases-Translated complex technical concepts into clear language for non-technical stakeholders to aid in decision-making-Led RHEM (Recurring Human-Error Management) reduction efforts by analyzing support ticket trends and client workflows to identify process improvements.Participated in the planning, design, and scoping of IT projects, ensuring scalability and security compliance.Served as one of two key decision-makers in resolving escalated client issues from the service desk, ensuring adherence to cybersecurity and industry standards.
EDUCATION
Lambton College
Post Graduation, IT Professional
SVIT, Vasad Official
Bachelor of Engineering, Electronics and Communication
ABOUT VIVEK C.
Experienced Information Technology Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Networking, Windows Server, Networking, Wireless Technologies, and desktop Management. Strong customer service skills, with a Post Graduation diploma focused in IT Professional from Lambton College.
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