Vivek Biswas
Sr. Representative at Concentrix
- Role
- Sr Representative, Operations at Concentrix
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Biswas
Seasoned customer service professional with more than three years experience working in…
Experience
Sr Representative, Operations
Mar 2025 — Present · Pune, IN
Handling Customer Queries & Issue Resolution – Respond to customer inquiries via chat and voice support, troubleshoot issues, and provide accurate solutions while ensuring a positive customer experience.2. Documentation & Escalation – Maintain detailed records of interactions in CRM/ticketing systems, escalate complex issues to the appropriate teams, and follow up for timely resolution.3. Service Quality & Customer Satisfaction – Adhere to company policies and service level agreements (SLAs), maintain professionalism in communication, and strive to enhance customer satisfaction through effective support.
Education
Regional College of Management (RCM), Bhubaneswar
Bachelor of Computer Application - BCA
2018 — 2021
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