Vivekanantha Kumar

Customer Success Associate (Key Accounts) @KISTERS AG

Aachen, DE

I specialize in building long-term client relationships and delivering tailored solutions in the energy and IT sectors. My focus is on ensuring high levels of customer satisfaction and retention by understanding client needs, providing expert onboarding and training, and aligning technical solutions with business goals.With hands-on experience in software deployment, system integration, and energy data management, I support clients through the full lifecycle—from implementation to ongoing optimization. Leveraging CRM tools and a strategic approach to customer success, I help drive engagement, uncover growth opportunities, and support upselling and cross-selling initiatives that add value for both clients and the business.I thrive at the intersection of technology and client service, ensuring every key account receives personalized, proactive, and performance-driven support

FH Aachen University of Applied Sciences

Master of Science - MS

FH Aachen

Bachelor of Engineering - BE