Vivek Ray

About Vivek Ray

I am a self motivated person, enthusiastic about technology and innovation. I like to develop creative and innovative solutions for complex business challenges in IT industry especially in Software Engineering space. To seek a challenging position as a software developer/engineer and give my best to the organization that employs me by putting my skills and work on the overall growth of the organization and also help myself in realizing my potential. And gain experience through the organization I serve and also learn from it so that I can grow more. As well as want to get myself better technically and to contribute in the growth of the organization

Experience

1. Chat Developer Success Engineer

   Salesforce

   Nov 2022 — Present · Hyderabad, IN

   Skilled as Dev Chat engineer to deliver world class experience to AMER (PST) customers in fast paced culture. Got chance to explore service/ experience/ NPSP/commerce along with Sales to provide immediate and most accurate solution to customers with more then 85℅ resolution rate. Proficient in topics like Edi(email and desktop integration), Omni, Digital experience, certificate, licencing, certification, security, Core Splunk Debugging along with Dev Support. Added Two consultant and two advance certification along with four star ranger and related Superbadges in trailhead

Education

• Army Public School (APS)

  4-6, A

  2006 — 2008

• Army Public School (APS)

  till 3rd, A

  2002 — 2005

• SRM University

  Bachelor of Technology - BTech, Computer Science, A+

  2015 — 2019

• Army Public School (APS)

  6-8, A

  2009 — 2011

• Army Public School (APS)

  9-12, A

  2011 — 2015