Vivek Badhe
Lead Technical Support at Accenture | EX Stellantis Engineering | EX Jeep Aftersales | EX BMW Aftersales
- Role
- Senior Technical Assist at Accenture
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Badhe
Vivek\'s extensive experience, technical skills, and project management capabilities in the automotive industry.
Experience
Senior Technical Assist
Jun 2024 — Present · Mumbai, IN
Oversee post-sales queries for a leading global automaker and its subsidiaries, including Dodge, Ram, Fiat, and Jeep.• Offer repair guidance to technicians based on online case details.• Implement diagnostic steps and process workflows to ensure quality repairs.• Track and maintain KPIs, including turnaround time (TAT), for each case.• Offer technicians essential information for query resolution and support from the engineering team and online resources.• Aid technicians through Cherwell (IT service management tool) to resolve issues related to vehicles, diagnostic tools, and service portals.• Guide technicians through repair manuals, maintenance manuals, parts catalogues, wiring diagrams, and service bulletins via the service library.• Analyse and highlight recurring issues in vehicles, suggesting manufacturers release service bulletins and recalls.• Maintain inventory for tickets daily.• Work on Vehicle Off Road cases, making decisions on the seriousness of vehicle issues by analysing concerns.• Prepare Standard Operating Procedures (SOP), training materials, and mentor new recruits.
Education
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
Secondary School Certificate (S.S.C), SSC
Maharashtra State Board of Technical Education (MSBTE)
Diploma, Automobile Engineering
University of Mumbai
Bachelor of Engineering - BE, Automobile Engineering
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