Vivek Tripathi
Customer Experience Management, Customer Lifecycle Analytics, CPP, Lean Six Sigma Black Belt, Operation Management, Service Audit
- Role
- Service Measurement, Service Quality, Customer Experience, Voc & Analytics, Project Management at Tata Communications
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Tripathi
22+ years of Experience in Telecom Verticals of Retail (Telephony, Mobility, Internet )…
Experience
Service Measurement, Service Quality, Customer Experience, Voc & Analytics, Project Management
Jun 2007 — Present · Mumbai, IN
Customer Experience Management,(VoC Design & Measurement - NPS® ) Service Quality & Analytics, Service Strategy, Customer Service & Operation, Cross-Functional Projects, Business Process Management, Internal Audits, Team Leadership, Stakeholder Management, Change & Conflict Management
Skills
- Six Sigma
- Product Launch
- Partner Management
- Managed Services
- Business Strategy
- Channel
- Product Management
- Mis
- Key Account Management
- Business Process
- Service Delivery
- Change Management
- Go-to-Market Strategy
- Project Planning
- Outsourcing
- Project Management
- Management
- Strategic Partnerships
- Bpo
- Competitive Analysis
- Customer Experience
- Start-Ups
- Wireless
- Mobile Devices
- Channel Sales
- Enterprise Software
- Vas
- Crm
- Saas
- Business Alliances
- Team Management
- Product Marketing
- Solution Selling
- Strategy
- Operations Management
- Telecommunications
- Analysis
- Voip
- Channel Partners
- Data Center
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