Vivek Yadav
Incident And Problem Manager || ITIL || ITSM || Cross Functional Services
- Role
- Incident and Problem Manager at Wipro
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Yadav
I am having 3+ years of experience in an ITIL-driven Incident and Problem Management professional responsible for coordinating high-priority incidents, engaging cross-functional resolver teams, and ensuring minimal business impact. I specialize in stakeholder communication, RCA tracking, and driving preventive measures to improve service stability.I am proactive in follow-ups, focused on process compliance, and committed to delivering clear and timely updates to leadership and customers. With strong analytical thinking and attention to detail, I actively contribute to continuous service improvement and operational efficiency.Currently, I am upskilling to expand my knowledge across ITSM processes with the goal of transitioning into Process Consulting roles and contributing to large-scale service transformation initiatives.
Experience
Incident and Problem Manager
Jan 2025 — Present
Education
University of Mumbai
BSc IT, Information Technology
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Computing system and Infrastructure
A.T.L. School Pratapgarh Uttar Pradesh
HSC
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