Vivek V.
Specilist at Orange Business Services
- Role
- Specilist at Orange Business
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Vivek V.
Cisco, Networking, 10+ years of experience, ITIL certified
Experience
Specilist
Mar 2010 — Present
Handling queries of the enterprise customers regarding their network problems related to Lease Lines, Internet, MPLS & IPLC circuits Coordinating with the different fixed service providers (FSP) like BSNL, AB & TS, TTML, and MTNL to resolve any issues at the customer last mile. Proactive monitoring of customer network & devices spread all across world remotely via NMS and alerting on Suspicious Activity & Bandwidth Choke problem found on customer Trouble shooting proactive & reactive faults Maintaining uptime of all network devices as per Orange signed SLA. Analysis of Chronic fault and providing permanent resolution for reoccurring fault. Coordinating with different service providers all across world like AT & T, Cable & Wireless, and Telstra, South Africa Telecom etc. Working as per ITIL methodology & standardization. Escalating among various telecom provider as well as internal team if issued not resolved under signed SLA Providing update to customer frequent & proactively
Education
Delhi Jain public school
HSC
1994
Manipal Institute of Technology
MCA, computers
2001 — 2004
Manipal Academy of Higher Education
Master; Bachelor; B. S. S. School, computer Applications; Computer Application
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