Vivek Tiwari
Architect @Netcracker | Ex [Citi Bank, Airtel, Accenture]
- Role
- Software Architect at Netcracker Technology
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vivek Tiwari
Results-driven architect and engineering leader with expertise in cloud CRM, distributed…
Experience
Software Architect
Jan 2025 — Present · Gurugram, IN
Own architecture and delivery of key CRM products: Lead Management, Opportunity Management, and Quota Management, ensuring scalability, reliability, and business alignment.*Defined and enforced API contracts following TM Forum (TMF) Open API standards, ensuring interoperability and consistency across CRM modules.*Collaborated with product, business, and engineering teams to translate requirements into robust cloud-native solutions, driving digital transformation in customer engagement.*Provided architectural leadership, technical guidance, and governance to development teams to deliver high-quality, future-proof CRM capabilities.Projects Other then Primary Assignment:1) Real-Time & Scheduled Rule EngineI designed and delivered a rule engine platform capable of processing both real-time and scheduled events across multiple domains.* Real-Time Processing: Built an event-driven framework that ingests and processes events from diverse services including Lead, Opportunity, Quota, Order, and Task. Rules are executed instantly to trigger the right actions with low latency and high reliability.*Scheduled Rules: Enabled business users to configure and execute rules on specific schedules, supporting time-based workflows such as quota checks, periodic SLA validations, and batch updates.2) Insight Engine (Mistral AI Powered)*Architected and built the Insight Engine from scratch, leveraging Mistral AI for natural language understanding, contextual recommendations, and predictive insights.*Designed the engine to process real-time data (leads, opportunities, quotas) and surface actionable insights for sales teams, improving decision-making and customer engagement.
Education
Uttar Pradesh Technical University
Bachelor of Technology (B.Tech.)
2006 — 2010
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