Vivek T.

Senior Business Travel Consultant @BCD Travel

London, GB

Book domestic and international travel, including flights, road, rail, and accommodations. Search and confirm travel reservations for clients. Research and analyze travel options, anticipating client needs. Understand and adhere to client travel policies, providing consistent consultation. Quickly resolve customer issues independently or with suppliers. Regularly check and manage airline queue messages and monitor bookings. Provide clients with industry information, such as low fares, exchange costs, and penalties. Stay updated on changes in the travel sector, such as crises and industrial actions. Identify opportunities to improve operational processes and commercial relationships with clients. Maintain and communicate up-to-date knowledge of the travel industry. Use positive phone techniques and handle special customer requests. Communicate effectively with other teams for collaboration and support.