Vivek Suryakar
Service Delivery, Project & Program Governance, PMP
- Role
- Principal Consultant at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Suryakar
A professional with around 22+ Years’ experience in IT Infrastructure domain including 13 Years of Program Management/Service Delivery Management experience in IT Infrastructure. Professional Certifications PMP Certified Professional (PMI) valid since 2013 ITIL V3 Foundation Certified.(EXIN) Post Graduate Diploma in Business Administration in E-Business (Distance Learning), Welingkar Institute, Mumbai, Maharashtra, INDIA in 2012 with Distinction Qualitative cross-functional experience in Project Management & PnL Management, People Management, Competency Growth, Service Transitions and Service Delivery in organizations like Citi, Wipro & Mphasis. Extensive experience in Project Governance and Service Delivery. Ability to pro-actively engage with the stakeholders and make efforts to understand their viewpoint & expectations. Ability to clearly articulate the vision of the solution and drive the internal team towards achieving the same. Ability to identify all stakeholders, document their interests and involvement, impact on project success, devise stakeholder management strategy. Familiar with ITIL process and handled several Infrastructure projects. Work with Staffing & Procurement team, Sourcing, Resource Loading and On-boarding team. Project Creation, Budget Requisition & Cost Utilization & Tracking/Reporting, Billing & Invoicing. Good exposure on planning and implementation of offshoring and service transition/ Migration Projects/sustain. Interacted with Business Finance Managers, Account/Client Engagement Managers, Invoicing team, SQA, SOW Governance TEAM, Risk & Compliance Team, and Business Continuity Mgmt TEAM for Scope Addendum & Work Order Renewals, involving in workflow from transforming any Opportunity/Deal to Work Order. Handled the Staff augment, Co-managed & Managed Services Engagement. Service Delivery Review with the client on Monthly/Quarterly to ensure the C-SAT is good and in-line. Generation of Daily/Weekly/Monthly metrics for Project Management Review (PMR) & Publishing Metrics to ITO Dashboard. Focus & Prepare the SME Community within the team by closely working with the internal team. Conducting the quarterly Performance feedback sessions with Direct Reports & set the expectations/guide to achieve the Goals & Objectives of theirs. Prepare skill-matrix, identify focus on Skill Gap Analysis and identify the areas of strength and weakness of team.
Experience
Principal Consultant
Aug 2025 — Present · Pune, IN
Education
Government Engineering College, Aurangabad
B.E, Computer Science
1997 — 2001
Welingkar Institute of Management
PGDBA - E-Business (DLP), Business Administration, Management and Operations
2010 — 2012
Skills
- Websphere Application Server
- Infrastructure
- Requirements Analysis
- Websphere
- IT Service Management
- Software Project Management
- Itil
- Project Management
- Pmp
- Unix
- Team Management
- Service Delivery
- Business Analysis
- Weblogic
- Solution Architecture
- Management
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