Vivek Sreenivasa Gupta
Salesforce Developer @Flok
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WORK HISTORY
Salesforce Developer @Flok
Vancouver, BC, CA
Optimized user provisioning system by replacing a slow, 15-minute batch process with real-time automation, eliminating system bottlenecks and significantly improving platform performance for end users.• Streamlined email communications by building a dynamic template system that reduced template management overhead by 70% while enabling personalized, automated messaging at scale.• Improved system reliability by implementing comprehensive error tracking and optimizing email delivery processes to handle high volumes without failures.• Enhanced portal security and user experience by developing an intelligent access management system that automatically grants appropriate data permissions based on user roles, ensuring seamless and secure access to critical information.
EDUCATION
University of Arizona
Master's degree
Bangalore Institute of Technology
Bachelor's degree
ABOUT VIVEK SREENIVASA GUPTA
I am a 17x Salesforce Certified Application and System Architect with a Master’s in Electrical and Computer Engineering and over 6 years of experience delivering innovative, scalable Salesforce solutions. My expertise spans Apex, Lightning Web Components (LWC), Aura Components, Visualforce, and integrations with platforms like Snowflake and Telematics. I specialize in creating impactful solutions across Experience Cloud, Service Cloud, Field Service, and more.Client Success & Project Delivery - Delivered 9+ high-impact Salesforce projects with consistent 95%+ client satisfaction and a flawless CSAT score of 10/10- Spearheaded customer portal developments, achieving up to 65% case deflection, reducing support costs, and enhancing operational efficiency.Technical Expertise & Innovation- Designed multilingual, mobile-responsive portals with metadata-driven localization to expand global reach and improve user engagement- Built secure integrations (e.g, Snowflake, Coveo) and optimized system performance through advanced Lightning Web Components with error handling and Apex batching techniques- Engineered OKTA Single Sign-On workflows and Salesforce Authenticator for secure two-factor authentication in Experience Cloud communities.Process Optimization & Business Impact- Automated deployments using SFDX-based scripts, improving DevOps efficiency by 30%. Implemented tailored CPQ solutions and tools like Territory Locator to optimize resource allocation and drive client ROI- Enhanced system security by adopting Lightning Web Security standards for secure user experiences.
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