Vivek Singh Parihar

About Vivek Singh Parihar

HR COE| HR Operations Management | HR Services Digital Transformation | US-Global Payroll…

Experience

1. India Service Delivery Hub Leader

   Amazon

   Feb 2020 — Present

   India Service Delivery Hub Leader for US, EMEA and APAC HR Operations. Responsible Policy redesign, End to end HR operations services delivery for all India locations. Responsible for conceptualizing and executing the go-to strategy and transformative initiatives for delivering bless in class service, Improving Employee Experience and developing Tech solutions to provide next gen solutions to Amazonian. Process standardization,Digitization, Developing/Enhancing self service solutions and Managing Cost - Frugality.

Education

• JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA

  Bachelor of Engineering - BE

  1998 — 2002

• Welingkar Institute of Management

  Master of Business Administration - MBA

  2024 — 2026

Skills

• Attrition Reduction
• Performance Management
• Analysis
• Process Improvement
• Mis
• Customer Experience
• Outsourcing
• Sla
• Project Planning
• Operations Management
• Customer Relationship Management (Crm)
• Management Information Systems (Mis)
• Crm
• Empowerment
• Service Delivery
• Hiring Employees
• Business Analysis
• Talent Management
• Vendor Management
• Employee Relations
• Strategy
• Service Delivery Management
• Team Management
• Business Process Outsourcing (Bpo)
• Human Resources
• Project Management
• Performance Appraisal
• People Development
• Training
• People Management
• Resource Management
• Conflict Management
• Recruiting
• Manage Client Relationships
• Business Process Improvement
• Change Management
• Training Delivery
• Leadership
• Business Development
• Management