Vivek Singh
Senior Manager Operations - Competitive Monitoring at Amazon
- Role
- Senior Manager Operations - Competitive Monitoring at Amazon
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vivek Singh
Customer Experience Professional with over 20 years of experience in leading and managing multiple portfolios in Customer Service Delivery, Process Creation & Improvement, Customer and Revenue Ring-fencing, Inbound & Outbound Contact Centre Operations, Training & Coaching, Sales, Credit & Collection and General Operations Management.
Experience
Senior Manager Operations - Competitive Monitoring
May 2022 — Present · Chennai, IN
Education
CSKM, New Delhi & RBS, Varanasi
Humanities, Economincs, Sociology, Political Science
1993 — 1995
Delhi University
BA Hons, English
1995 — 1998
Skills
- Telecommunications
- Leadership
- Team Leadership
- Management Information Systems (Mis)
- Customer Relationship Management (Crm)
- Management
- Soft Skills
- Recruiting
- Employee Learning & Development
- Customer Experience
- Team Management
- Business Development
- Call Centers
- Service Delivery
- Business Analysis
- Contact Centers
- Vendor Management
- Outsourcing
- Gsm
- Employee Engagement
- Business Strategy
- Training
- Performance Management
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