Vivek Singh

About Vivek Singh

Key Account Manager with 4+ years of experience across logistics, business development, and client relationship management. Currently managing strategic key accounts at TCI Express, focused on revenue growth, service performance, and customer retention.Experienced in PAN-India operations, MIS & performance reviews, credit control, and cross-functional coordination. Known for strong ownership, execution mindset, and problem-solving in fast-paced environments.Brings prior exposure to banking and financial services, adding a strong understanding of customer profitability and long-term partnerships.

Experience

1. Key Account Manager

   Tciexpress Ltd

   Dec 2023 — Present · Mumbai, IN

   Business Development: Drive growth by expanding the client base across multiple transportation modes (Surface, Air, Rail, E-commerce) and maximizing profitability.Client Relationship Management: Build and maintain trust with key accounts, ensuring long-term retention and reducing competitive threats.Financial Oversight: Monitor sales targets, manage rate revisions, and ensure timely billing and collections to optimize profitability.Operational Excellence: Coordinate with zonal teams, lead client engagement initiatives, and manage the end-to-end client agreement process.Operations: Manage cost control, maintain 90%+ SLA adherence, and resolve escalations across regions. Set up SOPs for business operations, ensure compliance with SLAs, and manage client issues proactively.Reporting & Compliance: Generate MIS reports and act as the SPOC for key accounts, ensuring service standards.Customer Relationship: Drive lead generation, cross-selling, and expand client relationships, focusing on satisfaction and retention.

Education

• Mahatma Gandhi Kashi Vidyapeeth

  Bachelor of Commerce - BCom

  2016 — 2019

• School of Management Sciences, Varanasi

  Master of Business Administration - MBA

  2019 — 2021