Vivek Singh
Associate Program Manager - AI Agents @CARS24 | MBA (Business Analytics) | Cross-Functional Collaboration | Prompting | Problem Solving
- Role
- Associate Program Manager at Cars24
- Location
- Gwalior, MP, IN
- LinkedIn followers
- 500 followers
About Vivek Singh
Associate Program Manager with a specialised focus on enhancing customer experience through AI and automation. At CARS24, I lead the optimisation of voice-bots, managing everything from prompt engineering to rigorous call auditing and testing. I bridge the gap between technical performance and business goals by analysing call data to identify friction points and implementing targeted fixes. My work ensures a seamless, efficient journey for customers looking to sell their cars, combining analytical problem-solving with a deep understanding of customer psychology and conversational design.
Experience
Associate Program Manager
Oct 2025 — Present · Gurugram, IN
Professional Overview: Associate Program Currently serving as an Associate Program Manager at CARS24, specialising in the optimisation of the car-selling journey through AI-driven automation.* Leading the end-to-end development and refinement of voicebots by engineering precise prompts to improve conversational flow and intent recognition.* Conducting detailed call auditing and testing to ensure voicebot accuracy, high-quality customer interactions, and brand consistency.* Performing root-cause analysis on failed or inefficient customer calls to identify technical friction points and implement immediate fixes.* Bridging the gap between data analysis and problem-solving by translating call metrics into actionable improvements for the automated sales funnel.* Collaborating with cross-functional teams to streamline the customer experience, ensuring a frictionless process for users looking to sell their vehicles.* Managing the balance between technical voice-bot performance and the human-centric needs of customers in the high-stakes automotive marketplace.
Education
Prestige Institute of Management & Research, Gwalior
Master of Business Administration - MBA
Vikrant Group of Institutions
Bachelor's of commerce, Marketing
Greenwood Public School - India
12th, Business/Commerce, General
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