Vivek Singh
Leader - APAC Product & Experience delivery @ Western Union | Project Management, Business Strategy
- Role
- Leader - Digital Product & Experience Apac at Western Union
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vivek Singh
Delivering omni-channel customer value proposition for Asia Pacific region through…
Experience
Leader - Digital Product & Experience Apac
Jan 2020 — Present
Managing experience design, solution implementation and operations for Asia Pacific region - building customer value propositions across digital & retail platforms, account/wallet payouts and embedded finance partnerships.• Collaborative iterations of Global product strategy• New market launch with onboarding, verification, UX, funds-in & regulatory modules• Managing critical aspects of product concept, service delivery model and operational /technical requirements• Product initiative, including regulatory risk mitigation, distribution, business requirements, product road-map, and project approvals• Managing geographically dispersed cross functional teams improvising digital KPI stack up, UI/UX initiatives, across internal/external resources• Competitive fintech intelligence, analytics and metrics• Delivered regulatory mandate for transaction to account based business model in Japan• Enabled contextual finance checkout experiences through early wage access-BaaS partnership (Buy Now Pay Later) in Australia • Embedded experience as part of super Apps – Australia, Singapore, China• Enhanced eKYC modes in Australia, NZ, Singapore, Malaysia, HK, Japan and Thailand
Education
Indian Institute of Management Ahmedabad
MDP - Project Management & Planning
University of Mumbai
Master of Management Studies
Skills
- Channel Account Management
- Operations Management
- Cross Selling
- Financial Services
- Government Liasioning
- Business Relationship Management
- Bancassurance
- Leadership
- Project Management
- Channel Partners
- Management
- Relationship Management
- Risk Management
- Proposition Development
- Insurance
- Sales Operations
- Business Development
- Wealth Management
- Sales Management
- Cross-Functional Team Leadership
- Sales
- Life Insurance
- Corporate Sales Management
- Marketing Strategy
- Portfolio Management
- Start-Ups
- Branch Banking
- New Business Development
- Retail Banking
- Product Development
- Product Management
- Investments
- Mergers & Acquisitions
- Account Management
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