Vivek Sindwani
Customer Experience Manager @Abbott
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WORK HISTORY
Customer Experience Manager @Abbott
Bangalore, IN
Handling a team of ambassadors for immunoassay analysers installed in Blood Centres all over India.Responsible for existing accounts Sales. Consequently, Achieved more than 100% against stretched plan numbers for the last 3 years. Responsible for improving the Customer Experience PAN India. Improved the tNPS score from 60 to 90 + in the last 3 years.Developed a strategy to improve customer experience and focussed on personal touch with an emphasis on Business Reviews, Troubleshooting Training, and Remote Diagnostics and Support.Focused on Active Sense technologies / Always on Services / Predictive Alerts / Disciplined processes / Resourceful Advocates / Smart call centre approach resulting in 56% reduction in down events and up to 70% faster service resolution. Responsible for Commercial / Operational / Engineering and Compliance KPI’s
EDUCATION
Birla Vidya Niketan, New Delhi
HSC
Tatyasaheb Kore Institute of Engineering & Technology, WARANANAGAR
Bachelor's degree
SKILLS
ABOUT VIVEK SINDWANI
Result Oriented Leader with a strong track record of performance in Sales. Customer…
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