Vivek Sindwani
Customer Experience Manager - India at Abbott Transfusion Medicine
- Role
- Customer Experience Manager at Abbott
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Vivek Sindwani
Result Oriented Leader with a strong track record of performance in Sales. Customer…
Experience
Customer Experience Manager
Jan 2019 — Present · Bangalore, IN
Handling a team of ambassadors for immunoassay analysers installed in Blood Centres all over India.Responsible for existing accounts Sales. Consequently, Achieved more than 100% against stretched plan numbers for the last 3 years. Responsible for improving the Customer Experience PAN India. Improved the tNPS score from 60 to 90 + in the last 3 years.Developed a strategy to improve customer experience and focussed on personal touch with an emphasis on Business Reviews, Troubleshooting Training, and Remote Diagnostics and Support.Focused on Active Sense technologies / Always on Services / Predictive Alerts / Disciplined processes / Resourceful Advocates / Smart call centre approach resulting in 56% reduction in down events and up to 70% faster service resolution. Responsible for Commercial / Operational / Engineering and Compliance KPI’s
Education
Birla Vidya Niketan, New Delhi
HSC
1991 — 1993
Tatyasaheb Kore Institute of Engineering & Technology, WARANANAGAR
Bachelor's degree
1993 — 1997
Skills
- Medical Devices
- Fda
- Healthcare
- Business Analysis
- Sop
- Biomedical Engineering
- Troubleshooting
- Market Development
- Hardware Diagnostics
- Business Development
- Capa
- Product Marketing
- Pharmaceutical Industry
- Quality System
- Vendor Management
- Project Management
- Strategic Planning
- Lifesciences
- Gmp
- Product Management
- Biotechnology
- Life Sciences
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