Vivek Sikarwar
Technical Consulting Engineer @ Cisco TAC
- Role
- Associate Consultant B1 Cisco Tac at Capgemini Engineering
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vivek Sikarwar
I am a highly motivated and experienced network engineer with a passion for learning new…
Experience
Associate Consultant B1 Cisco Tac
Jun 2025 — Present · Gurugram, IN
Working as a Cisco TAC Engineer in Enterprise- Effectively functioning as a Cisco TAC Engineer in an Enterprise environment, addressing complex network issues and delivering Root Cause Analysis (RCA) as necessary- Collaborating with teams specializing in Firewall, Routing, VPN, Hardware, Wireless, and to resolve network issues- Handling multiple tasks simultaneously, prioritizing effectively, completing assignments promptly, and meeting productivity standards- Supporting EPIC (Effortless Proactive Customer Engagement), Golden, and Solution Support accounts- Proficient in switching, offering configuration and troubleshooting support on Cisco switches (Cat2k, Cat3k, Cat4k, Cat6k, Switch Module on a Router, Industrial Ethernet & Metro Ethernet series) with technologies such as VTP, VLANs, Spanning-tree, Inter-VLAN routing, Ether-channel (LACP, PagP), ACL, VSS, DHCP, HSRP, High CPU on devices, Wireshark packet capture analysis, SPAN & RSPAN, EPC, MPA, IOS upgrades, etc- Training and mentoring new team members, sharing platform knowledge, and providing insights into TAC operations- Evaluating the enterprise environment to pinpoint areas for improvement and potential trouble conditions, presenting findings to management, and recommending solutions- Acknowledged for expertise and dedication to work- Committed to professional growth through continuous learning and development, staying current with the latest advancements in networking technologies and certifications- Managing high-severity production-impacting cases and working with onsite engineers and account teams.
Education
GLA University
Bachelor of Technology - BTech
2017 — 2021
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