Vivek Sharma
Assistant Manager @Iqor India
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WORK HISTORY
Assistant Manager @Iqor India
Noida, IN
Leading a span of 120 associates to promote agreed business objectives for a US basedTelecom collection Project.Managing all KPI\'s, DCP, Compliance%, Labor Hours, SLA, AHT, CPH, Attrition, Shrinkage andChat QualityInvolved in Capacity planning. Reviewing the Staffing and forecasting reports and strategizeaccordingly. Formulating and Executing plans to increase seat utilisation.Representing my span in various daily and weekly client reviews along with internalleadership to share the performance and plan of action.Managing process performance based on internal & external benchmarks.Ensuring operational excellence by increasing efficiency & optimizing costs.Strengthen the client relationship by providing ideas to improve their business.Part of operations recruitment team to ensure optimum fitment of candidates for my processProviding functional support & direction to the Team Managers/Supervisors from Operations,Quality & Training.
EDUCATION
aisect Computer Education Centre, Burhar, Shahdol, M.P.
Post Graduate Diploma in Computer Education
GOVT. NEHRU COLLEGE BUDHAR,SHAHDOL
Bachelor of Commerce (BCom)
ABOUT VIVEK SHARMA
Quality driven experience with a demonstrated history of working in Customer Service and…
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