Vivek Sharma
|| Sr. Quality Analyst || Six sigma certified- Yellow belt || Excellence in RCA, ACPT, Care-bay Analysis & Dashboard Creation ||
- Role
- Quality Analyst at TP
- Location
- Agra, UP, IN
- LinkedIn followers
- 500 followers
About Vivek Sharma
Working as Quality Analyst in Teleperformance globle pvt ltd. with State Bank of India process. KPI’sAnalysis of 30 calls/Day as per the compliance and Call Quality Parameters related.Sharing the feedback with CSS’s for the calls scoresAttend calibration Inter and Intra both side. Hygiene Audits, Care bay Audits also done Making reports as per the Evaluated data i.e. Dashboard, TNI related
Experience
Quality Analyst
Aug 2022 — Present · Uttar Pradesh, IN
Working in Teleperformance as Quality Analyst role with the LOB of IB, SBI bank
Education
Indira Gandhi National Open University
Bachelor's degree
2017 — 2020
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