Vivek Sharma
Associate Consultant at Infosys - EAIS(BPM)|| SIDTM 2021-23 || Marketing and Finance || Market Research intern - Reliance Jio 2022 || Guest Lecture vertical head- BlogSoc 2022-2023
- Role
- Associate Consultant at Infosys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Associate Consultant
Nov 2023 — Present · Pune, IN
Business Analyst | Telcommunication organization Designed and developed a multi-process application to enhance operational efficiency and unify platform environments -Coordinated with client PO, process team and internal stakeholders to understand business requirements and scope of project -Consulted with the client to optimize business requirements for greater process efficiency and then conducted comprehensive process modeling based on those optimized requirements -Designed “to-be” process maps to incorporate business requirements into the existing processes -Collaborated with the design team to develop a streamlined UI for application, significantly optimizing user experience -Drove significant improvements in client business processes, pinpointing areas for optimization that resulted in increased operational efficiency and a more user-friendly experience Associate Consultant | E-commerce organization As a team lead, guided the technical development and process design for an e-commerce solution on the Pega platform -Analyzed potential requirements for e-commerce services and based on those findings, designed the process -Designed user stories and comprehensive process flows, visualized through swim lane diagrams -Collaborated closely with the development team to ensure clear communication of requirements and to understand platform capabilities and limitations, proactively preventing potential roadblocks -Collaborated with Data analytics team to analyze feedback and metrics, pinpointing improvement areas -Identified critical areas for improvement in business processes to enhance operational efficiency and make them more user-friendly
Education
Pillai College of Engineering
B.E
2014 — 2018
Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune
Master of Business Administration - MBA
2021 — 2023
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