Vivek Rai

About Vivek Rai

I am a Delivery Head / Senior Program Manager with 17+ years of experience leading large-scale banking and financial services programs, specializing in Agile-led digital transformation, enterprise delivery, and AI-enabled solutions.I have successfully delivered multi-million-dollar programs across Retail Banking, Digital Channels, Payments, and Enterprise Platforms, working closely with Business Heads, CXOs, Risk, Compliance, and Technology teams to ensure predictable delivery, regulatory compliance, and measurable business outcomes.My expertise lies in end-to-end program ownership—from strategy and roadmap creation to execution, governance, and value realization—using Agile, SAFe, and hybrid delivery models.Key StrengthsEnterprise Program & Portfolio Management (Banking & Financial Services)Agile / SAFe Delivery at Scale (ARTs, PI Planning, OKRs)Digital Transformation & Core Banking IntegrationsAI, GenAI & Chatbot Programs (Customer Experience & Operations)Regulatory & Compliance Delivery (RBI, PCI-DSS, SOC, Audit readiness)Vendor & GCC Model Leadership (Onshore–Offshore)Executive Stakeholder & Steering Committee ManagementProven expertise delivering CRM-driven customer lifecycle modernization, including programs leveraging Salesforce Financial Services Cloud to streamline onboarding, relationship management, and regulatory workflows.Strong track record managing multi-million portfolios, aligning business and technology stakeholders, and scaling Agile delivery across distributed teams. Adept at driving data migrations, integration programs, and Customer 360 initiatives that improve operational efficiency, customer experience, and compliance readiness.Experienced in leading cross-functional teams across India, Europe, and the Middle East while ensuring governance, risk mitigation, and measurable business outcomes. Delivered AI-enabled customer service platform reducing handling time by 30%. Implemented enterprise LLM chatbot improving resolution accuracy by 45%. Led 200+ distributed engineering teams across India, EU, and Middle East. Executed PI Planning, OKRs, and SAFe governance for 10+ ARTs.

Experience

1. Project Delivery Head -agile

   Coforge

   Mar 2025 — Present · Hyderabad, IN

   Led the Hyderabad Global Capability Center (GCC) setup and operations under the Build–Operate–Transform–Transfer (BOTT) model to ensure structured growth and seamless global delivery.Managed cross-functional Agile and DevOps teams in secure Clean Room environments, ensuring collaboration between Development and Operations with strict compliance and governance.Oversaw the end-to-end Asset Wealth Management lifecycle, from asset creation to delivery, driving business value, regulatory adherence, and data quality.Acted as an Agile Coach, building organizational maturity through mindset transformation, process alignment, and leadership enablement.Designed and implemented an Agile Maturity Assessment Framework, conducted baseline evaluations, and created transformation roadmaps with measurable milestones.Introduced Agile ceremonies (PI Planning, Inspect & Adapt, Retrospectives) at the program level to enhance visibility and predictability.Coached leadership on servant leadership and Lean Portfolio Management, strengthening governance and decision-making.Established a Center of Excellence (CoE) within the GCC to promote reusable delivery frameworks and continuous improvement culture.Partnered with AI/Data Science teams in Clean Rooms to analyze data securely, identify risks, and deploy preventive automation solutions.Implemented Agile scorecards and dashboards to track velocity, quality, and predictability across teams.Drove continuous improvement initiatives, reducing business-raised support tickets and improving release reliability.Bridged GCC delivery and global stakeholders to ensure transparency, alignment, and smooth handovers.Conducted leadership and Product Owner coaching sessions on backlog management, dependency handling, and value-based delivery.

Education

• Mumbai University Mumbai

  Bachelor's degree, Computer Science

• The Royal Higher Education Societys College of Arts Science and Commerce,Thane

  BSC, Computer Science

  2004 — 2007

• St George English High School

  12th, Science

  2002 — 2003