Vivek Rafaliya

About Vivek Rafaliya

Experienced MBA professional with a proven history in Hospitality, E-Learning, and Automotive industries, driving SaaS adoption and enterprise client success. As Director of Client Services, I lead large-scale deployments across multiple locations, ensuring rapid implementation and measurable impact.Skilled in global IT sales, project management, and consultative selling, I align technical solutions with customer needs to maximize value and accelerate ROI. Passionate about continuous improvement, I actively seek new tools and strategies to streamline processes and enhance service delivery.

Experience

1. Director of Client Services

   Hotelkey

   Apr 2025 — Present · Nagpur, IN

   I am responsible for leading the delivery of HotelKey solutions to our enterprise clients, driving large-scale deployments across a wide network of locations. I partner with clients to understand their unique needs and challenges, tailoring our cutting-edge technology to optimize operations, enhance guest experiences, and increase overall efficiency.With a focus on seamless execution, I manage all aspects of the deployment process, ensuring that each phase — from initial planning to post-implementation support — is handled with precision. My role requires a deep understanding of both the technical and operational components of our solutions, as well as the ability to align these with the strategic goals of our clients. This enables us to provide solutions that are not only effective but also sustainable in the long term.In addition to my client-facing responsibilities, I lead a dynamic team of over 100 enthusiastic professionals, each dedicated to delivering outstanding service and results. Together, we collaborate closely to create a positive, high-energy environment that drives innovation and operational excellence. My leadership ensures that the team is continuously aligned with client goals, maintaining high standards of communication, efficiency, and quality throughout every project.My work centers on creating long-term partnerships with clients, empowering them with the tools they need to thrive in an increasingly competitive landscape. I am passionate about delivering value at scale, helping clients achieve measurable success and delivering superior solutions that have a lasting impact.

Education

• S P Jain School of Global Management

  Master of Business Administration - MBA, Marketing and Operations

• G.H. Raisoni College of Engineering(GHRCE), Nagpur

  Bachelor of Engineering (B.E.), Mechanical Engineering