Vivek Poniya

About Vivek Poniya

Accomplished and performance-driven retail operations leader with over 16 years of…

Experience

1. Operations Manager

   Inditex

   Nov 2020 — Present · Jaipur, IN

   Spearhead all aspects of back-of-house operations including delivery logistics, inventory control, and RFID-enabled stock accuracy for one of the busiest Zara stores in India.• Lead a cross-functional team of over 40 staff members across logistics, replenishment, andcustomer support; drive performance through regular training, KPI alignment, and structured reviews.• Enhance operational efficiency by redesigning stockroom layouts, optimizing storage capacities, and establishing process flows to reduce replenishment turnaround time.• Oversee complete delivery cycle from vendor receipt to store floor integration, ensuring stockaccuracy, minimal shrinkage, and adherence to corporate SOPs.• Champion RFID technology utilization (PDA, iPods, 25R practices) to increase visibility,audit compliance, and inventory reliability.• Collaborate with department managers to align operations with commercial strategies; ensure seamless handovers, floor coverage, and synchronized delivery schedules.• Develop and implement contingency workflows for peak-season operations, reducing deliverybottlenecks and improving throughput by over 20%.• Actively manage safety, hygiene, and store maintenance concerns in coordination with General Services team.• Handle escalated customer issues, enforce return/complaint resolution protocols, and implement initiatives to improve store-level customer satisfaction.

Education

• Mangalmay Institute of Management | Greater Noida

  Master of Business Administration (M.B.A.)

  2005 — 2007

• St. John's College Agra

  Bachelor of Commerce

  2002 — 2005

Skills

• Loss Prevention
• Team Management
• Customer Experience
• Employee Relations
• Sales Operations
• Store Operations
• Customer Service
• Human Resources
• Negotiation
• Marketing Management
• Merchandising
• Sales
• Recruiting
• Market Planning
• Staff Development
• Business Development
• Time Management
• Communication
• Team Building
• Management
• Visual Merchandising
• Shrinkage
• Performance Management
• Inventory Management
• Inventory Control
• Stock Management
• Marketing
• Retail Sales
• Retail
• Brand Management
• Fashion
• Trend Analysis
• Profit
• Customer Relationship Management (Crm)
• Leadership
• Market Research
• Apparel
• Store Management
• Interviewing
• Business Strategy