Vivek Pavecha

About Vivek Pavecha

Over 2.5 decades of experience on Diversified sectors with a large financial and People domain.(Telecom-17 years, Information Technology- 5 years,Financial Technology – 6 years, Manufacturing Industry- 2 years• Effectively managed multiple Locations, Multiple Technologies large-scale IT engagements up to 200 FTE’s, contributed to the Global Delivery Center location strategy, optimizing operations and enhancing efficiency.• In capacity of head of IT, had good Experience of Setting up Sites from scratch with entire IT Infrastructure, Network, Applications and Team building (developed and managed 4 Big Sites + 12 Smaller Site simultaneously)• Built talent pipelines of 200 + Members in 18 months with strategic planning including multiple talent acquisition channels.• 15 + years of experience in IT Service Delivery/ITSM Based Operations/Delivery• 15+ years of experience in Application Development and Applications Support• Demonstrate Financial leadership by handling 3 India Locations Budgets (Opex/Capex) Efficiently • As a project manager Completed large scale Application and Server Consolidation Projects and brought down application from 200 to 99 with cross-functional, multi-cultural and multi-geographical teams• Played Instrumental Role in Developing and implementing Operational Excellence Scorecard, enabling tracking of many operational KPIs and by Collaborating with senior leadership and improving operational KPIs by 10% YoY.• Drove strategic changes in Talent Management, achieving lower attrition than market average and Achieves ESAT scores up to 90+• Spearheaded T shaped /upskilling program for almost Employees for CIO vertical• Drove Process Improvements Automations to reduce manual process and reduced toil by hrs in 3 years.• Instrumental Role in various Organization Task force (Posh committee, Grievance Committee, BCP, Mentorship program, graduate Inductions Programs, employee engagement programs, ISO/PCI Audits, talent management)• Various Technical and Professional Certifications - ITILV2-V4, PMP, Prince2, Agile SAFe,6 Sigma, ISO27001, Oracle, SRE, AWS, AI/ML,CLP • Reported to CIO and COO’s In various roles • Part of 3 mergers, Pre and Post Team and operational Stabilization

Experience

1. Director- Account Delivery

   Rakuten Symphony

   Dec 2025 — Present · Indore, IN

   Leading a highly skilled and motivated technical team members of Devops/QA/BA/Project managers and Support Desk teams for telecom Project deliveries•Provide executive level visibility to operational performance, resource planning, incident and outage, resources management, project activities, service levels (SLA’s) •Working with sales and finance team on monthly PO/SOW/ Billing/P&L •Driving Transformation Project of Modernization

Education

• Indian Institute of Management, Indore

  ALDP-Advance Leadership Development Program, Advanced Leadership

• Intellipaat/IIT roorkee

  Post graduate Certificate in Artificial Intelligence /MachineLearning, Artificial Intelligence /MachineLearning

• MSC (Electronics and Comm),MBA (Operations management),

  MSC (Electronics and Communications), Electronics and Communications

  1995 — 1997

• Indian Institute of Management Bangalore

  Certificate Program -CIO to Digital Strategist

• Indira Gandhi National Open University

  Master of Business Administration - MBA, Business Administration, Management and Operations