Vivek P.
Customer Success & Client Operations Manager | APAC | Banking, Telecom & EdTech | UK & US Markets
- Role
- Senior Analyst at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vivek P.
Customer Success and Client Operations Manager with 4.5 years of experience supporting UK and US enterprise clients across Banking, Telecom, and global EdTech.I have led NPS recovery initiatives, owned complex customer escalations, and delivered SLA-driven operations in high-pressure environments. My experience spans UK banking with Barclays, US telecom operations with Verizon (via Accenture), and global program delivery for a University of Texas at Austin EdTech program.I specialise in customer success, service delivery, stakeholder management, and operational performance, I am now seeking roles where I can contribute to customer retention, service excellence, and scalable operations.Open to immediate relocation!My efforts have been consistently aimed at enhancing client satisfaction and fostering meaningful connections, setting the stage for continued success in the dynamic world of finance.
Experience
Senior Analyst
Aug 2025 — Present · Gurugram, IN
Education
University of the Fraser Valley
BBA
University of Mumbai
Bachelor's degree, Hospitality Administration/Management
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