Vivek Munka
Technical Support @ SAP Labs India | Ex-Infosys | Microsoft 365 l 6 × Microsoft Certified
- Role
- Solution Support Engineer at SAP
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Vivek Munka
I’m Vivek Munka — a Microsoft 365 Technical Support Engineer with experience supporting enterprise customers across SharePoint, Power Automate, Microsoft Graph and Copilot Studio. I’m customer-facing by design: I troubleshoot complex issues, manage support requests end-to-end, and collaborate with product teams to deliver reliable, production-grade solutions.I’ve built 80+ SharePoint pages (improving document retrieval by ~30%) and led 8+ zero-loss SharePoint migrations. I modernized 20+ workflows to Power Automate, cutting maintenance costs by 25%, and routinely resolve 40+ support requests monthly with a 75% first-call resolution rate. As an acting Technology Lead, I managed a team of engineers, reduced pending cases through weekly metric reviews, and mentored junior staff to lift their resolution rates and overall team efficiency.I have also served as a Tech Analyst at Infosys for Microsoft Copilot Studio, diagnosing conversational-AI issues and working with Microsoft product teams to improve agent performance. I hold seven Microsoft certifications, including PL-100 and AI-102, and I’m passionate about turning complex challenges into scalable, customer-focused outcomes for enterprise environments.
Experience
Solution Support Engineer
Mar 2026 — Present
SAP Labs India Pvt Ltd
Education
DIT UNIVERSITY
Bachelor of Technology - BTech, Computer Science
2017 — 2021
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