Vivek Mishra
IndiaMart || Ex- BYJU\'S || B2B || B2C || Business development|| Sales|| Marketing
- Role
- Senior Manager at IndiaMART InterMESH Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vivek Mishra
Experienced Business Development Manager with a demonstrated history of working in the E-…
Experience
Senior Manager
Dec 2022 — Present · Noida, IN
Portfolio Management - Managing a team of around 40 which includes Executive, Sr. Executive, Assistant manager, Relationship Managers to ensure client satisfaction and loyalty. Effectively managed a diverse portfolio comprising over 3500 clients across West and North region- Boosted the visibility of seller portfolio by optimizing on platform advertisement campaign to increase the sales traffic for seller by 25-40%.Client Retention - Achieved a client retention rate above 45% by delivering consistent and exceptional support - Clocked the highest PCR ( Per Client Revenue) in several months of different quarters Product Upsell Excellence - Surpassed the benchmark of 2.7 productivity for product upsell- Demonstrated growth of revenue portfolio MoM by an average of 12%- Closed high value deals by negotiating with key clients with Average Deal value of 2 lakhs.Client Grievance & Ticket Management - Maintained an impressive Ticket Turnaround Time (TAT) of less than 1.2 days- Achieved best score of 87% in maintaining client lifecycle management - Resolved seller issues regarding catalogue visibility, account hold, cancellations & return to improve seller experience
Education
BMS Institute of Technology and Management
Bachelor of Engineering - BE, electrical and electronics engineering from BMSIT&M
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